Title VI Complaint Process

Job Title: Title VI Complaint Process

Job Description:

The City of Benton Compliant Process
"Any person who believes they, or any specific class of persons, were subjected to discrimination
on the  basis of race, color or national origin in programs or activities of a Federal-aid Recipient 
may file a complaint.  According to U. S. DOT regulations, 49 CFR § 21.11(b), a complaint must be
filed not later than 180 days after the date of the alleged discrimination, unless the time for filing 
is extended by the investigation agency".
NOTE:   The City of Benton shall keep a log of all Title VI complaints received.  The log shall in-
clude the date the complaint was filed, a summary of the allegations, the status of the 
complaint, and actions taken in response of the complaint.
FHWA Title VI compliant process
1.     If a sub-recipient receives a complaint, it must be forwarded to ARDOT, who will then forward 
the complaint to the FHWA Arkansas Division Office (Division).
 
2.     All Title VI complaints received by the Division Office will be forwarded to HCR for process-
ing and potential investigation.
3.     If HCR determines a Title VI complaint against a sub-recipient can be investigated by ARDOT,
HCR may delegate the task of investigating the compliant to ARDOT.  ARDOT will conduct the 
investigation and forward the Report of Investigation to HCR for review and final disposition.
4.     The disposition of all Title VI complaints will be undertaken by HCR, through either (1)
informal resolution or (2) issuance of a Letter of Finding of Compliance or noncompliance with 
the Title VI.  A copy of the Letter of finding will be sent to the Division Office.